Jobs at MDPoint
Virtual Clinical Assistants
The Virtual Clinical Assistant (VCA) supports the timely patient flow of the physician’s office in a pleasant, professional manner. This individual is responsible for accurate intake and all appropriate preparation & support pre-visit, during the encounter, and post-visit. Requires awareness of Patient & Provider service expectations, desire to work with US-based physicians, and excellent communication skills.
Give your career the booster dose it needs by joining MDPoint as a Virtual Clinical Assistant. We are always interested in talking to the best clinical talent in Mexicali. Join a global organization that gives you a growth-focused inclusive work culture.
Job Roles - Virtual Clinical Assistants:
We divide Virtual Clinical Assistants into three groups according to their roles, training, education, and experience.
Medical Scribes: Physicians, Dentists, and/or other Medical Professionals acting as scribes
Virtual Medical Assistant (VMA): Perform various Clinical & Administrative duties; they are CMA, LPN, LVN, and other Allied Health Professionals. We require Highly proficient English skills & Bachelor’s degrees.
Subject Matter Experts (SME): Domain specialists with expertise in prior authorization, clinical denials, prescription management, clinical abstraction, and care management. Possess bachelor's or Master's degree in Pharmacy, PT/OT, RN, etc.
Job Requirements:
B.A./B.S., Medical License or equivalent degree.
Prior clinical experience required, such as volunteering, shadowing, clinical research, scribing, paramedic training, or being a medical assistant
Excellent spelling and typing skills
Knowledge of medical terminology is highly preferred.
Self-sufficient and quick to learn
Professional and reliable work ethic
Successful completion of the MDPoint Training Program within the first 30 days of employment
Must have access to a completely private workspace with reliable internet
Familiarity with navigating the electronic medical record (EMR) is highly preferred
Wage:
We offer competitive pay along with incentives based on productivity to increase your net pay
Other benefits commensurate with industry standards
Start date: Immediately
Work Timing
Must have consistent availability and ability to work shifts between 8 am to 5 pm CST.
Job Description:
Patient Intake: Virtually Obtaining Patient Demographics, Verifying Insurance information, Preparing & organize Charts
Benefit Verification: Verifies coverage and eligibility of new patients
Financial Counseling: Educate the patient about the correct co-pays and deductibles required at the time of service.
Patient History: Obtain Patient History, Medications, Allergies, etc., via Virtual Call with Patients.
Chart Prep: Prepare & organize the Chart as directed before the appointment. Responsible for organizing all scanned documents within the Medical Records for the practice.
Message Handling: handling of inbound and outbound calls
Scheduling: Book/Online Scheduling, Handling New & Follow-up appointments, Schedule diagnostic tests/ procedures
Results Monitoring: Monitors the duration of all lab results, testing & screening procedures and ensure they are available during the visit.
Medication Reconciliation: Perform Medication reconciliation duties and support Rx refills.
Patient Inquiries: As appropriate, Support the practice by addressing questions, providing information, or following up on any patient request or complaints.
Medical Records: Assists patients with requests for their medical records following the release of medical record policy and procedure.
Patient Education: Communicating with the patient regarding all Patient Advisory & Education materials.
Patient Support: Assist with admissions, discharges, transfers, and coordinating other care services as appropriate for Patients.
Personal Assistant: Prepare to Consult reports, Workman’s Comp, Payer requests, Referral letters, Patient requests, etc., as directed by the Physician.
Chart Indexing & Abstraction: Obtain & organize all Pre-visit Clinical Documentation in advance of the appointment, including external Clinical documents
Prior Auth & Referrals: Process, Monitor & Manage all Prior Authorization and referral request
Denial Management: Manage & monitor all Claim Denials requiring Clinical knowledge within the practice
Central Rx Management: Provide Centralized Clinical Pharmacy duties to support Nursing & Providers.
Care Management. Performs Clinical Chronic care management responsibilities appropriately; recognizes urgent situations and escalates as necessary.